This is a computer telephony IVR (Interactive Voice Response) system which automated notifications to the end customer's clients. 

Solution : Based on an earlier version developed by PSA, this system expanded the previous single line capability to a seven line simultaneous outbound call system. A single line is dedicated for inbound calls to preview and record custom messages. The IVR system has direct dial capabilities, ability to leave messages, shared messages for greeting and signoff, and recorded the status of each call within a Progress database. 

Tools : Microsoft Web Telephony Engine, Microsoft Windows 2000 server, TAPI, MFC, and Brooktrout Vantage PCL 8 Port board.

The Registration system allows a caller to register and be assigned an account number and password. Within the system the caller may add and update a variety of personal information, leave and retrieve voice messages with other users. The system also included storing and retrieving caller information from a Microsoft SQL database. A custom web interface was designed to allow for system maintenance capabilities.

Solution : Develop the prototype IVR and a web-interface for system management by using Microsoft's Web Telephony Engine.

Tools : Microsoft Web Telephony Engine, Microsoft Windows 2000 server, Javascript, SQL, C++, Brooktrout TR2001 T1 board, H.323 Communication protocol.

International communications company call center application.

Solution : PSA was asked to join in on a large project which involved telephony based development. This project required PSA to provide its presence for 3 months at the clients' development location. Individual modules were needed and were to be used in the collaboration of single objects for the final telephony based system. 

Tools : Mediasoft IVS, Bla Bla programming language and wrappers. Unix based system and tools

The Hotline IVR informs customers of the latest news and information.  

Solution : Develop an IVR that accepts incoming and processing outgoing calls.  The implementation allows routing calls using DNIS. The application provides an option for the caller to be externally transferred. A welcome message greets the caller to the hotline. After which the caller has two options press 1 for more information and be transferred or press 2 to return to a briefing message and prompted again.

Tools : Mediasoft's Telecom IVS Development Tools, Visual Basic, SQL Version 7.0, Dialogic and Microsoft Windows NT.

This computer telephony IVR system allows callers to access their mutual fund account information via an IVR system. 

Solution : Using Mediasoft IVS software development kit and Dialogic voice processing board, PSA designed and developed the IVR and Voice Mail system. The IVR system allows a user to access account information and historial information.  The voice mail system features allow the caller to record voice messages, a name associated with each mailbox, passwords protect individual mailboxes, options to add new and delete old mailboxes. Custom features designed into the voice mail system were added to allow the caller an option to listen, erase or re-record his just recorded message, recover deleted messages, include up to 9 personal greeting messages for every mailbox, message forwarding capability, with or without comments attached, message notification and replaying feature, group boxes, message confirmation, and multiple message capability, directory search and a new User Tutorial.

Tools : Mediasoft's Telecom IVS Development Tools, Visual Basic, SQL Version 7.0, Dialogic and Microsoft Windows NT.

This computer telephony IVR application automates workshop registration and distribution of information.

Solution : Developed an IVR system and complete the database design and implementation to handle storing of data and information for workshops, locations, and registration information.

Tools : Mediasoft's Telecom IVS Development Tools, Visual Basic, SQL Version 7.0, Dialogic and Microsoft Windows NT.

The Outbound Calling System is a notification system that automates the process of transmitting messages.

Solution : Designed and developed an Outbound calling system. This task was accomplished by reading a Microsoft SQL database input file. This file contained the telephone number to call and what type of message to leave. If the call is successful (via live person or answering machine is detected) in leaving the message, it writes the success to a log file, and moves on to the next record. If, for some reason, the service is not able to leave a message, it will retry until it successfully leaves a message, or it tries a total of 3 times for that record. If it reaches the maximum number of retries, it then writes the call as unsuccessful to the log file and moves to the next record.

Tools : Mediasoft Telecom IVS Development Tools, SQL Version 7.0, Dialogic, Windows NT.