Telephony
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PSA acknowledges that it is a key point to have a technology or strategic position for the success in mobile industry. We can design and develop secure applications for any type of mobile phones and platforms they use. PSA provides businesses with scalable and robust mobile solutions. We help companies improve operation efficiency of mobile technologies by offering innovative features. Among some of the solutions are synchronization of mobile data with the remote server through Web; customization of the main user interface components; automation of computer telephony systems’ notifications to the end customer’s client. |
PSA has successfully completed and delivered a large number of various projects.
PSA selects development approaches which meet specific business objectives of our
customers and help them to organize their business and technology strategies cost
effectively and in accordance with high quality standards. PSA's team of high skilled
professionals has a wide experience of software development using cutting edge technologies
and tools. Some projects accomplished by PSA are described and classified below.
 | Zlinx Xtreme is a new product for transmitting digital or analog data across a wireless network. Project tasks required creation of test cases for testing device functionality and execution of the prepared test cases for the new product. The integral part of the project was also the update of the product documentation including a Quick Start Guide and Instructions. |
Graphical Control Module Data Sheet
Download | The project consisted in developing an application that can be used to demonstrate the capabilities of the Mutualink technologies on a mobile platform. Functionality for the mobile application was derived from features that were available within an existing desktop application. The application is able to create and manage incidents, including the ability to invite other agencies and add resources. The operator will participate in incidents using push-to-talk function on the radio and intercom channels and by sending and receiving text messages. |
Mobile Interoperability Workstation Data Sheet
Download | My Valet Project was aimed at providing synchronization of various data between Android based phones and personal computers as well as to view, manage and synchronize user’s personal data online. My Valet project focused on the modification of the Goggle phone Android 0.9 applications as well as open source Funambol Sync Server and Funambol Outlook plug-in to synchronize the Media data. The developed solution allows synchronizing of Contacts, Events (Calendar), Pictures/Photo, Music, and Video. As soon as the new version of Android SDK was released, the Calendar and Weather service were ported to versions 0.9 and 1.0 of Google Android frameworks. |
My Valet Project Data Sheet
Download | The Google Phone Applications project consisted of creating a stack of end-user applications for the new Linux based Android platform and framework which was introduced by Google. The implemented set of robust applications, such as Calendar, Camera, Audio Player, Task Manager, Calculator, has an innovative and fresh appearance consistent with the Google based applications. |
Google Phone Applications Data Sheet
Download| The project consisted of creating Google phone widgets for weather, stock, calendar, as well as a widget for configuration and managing of the created widgets. |
| PSA performed investigation and estimation for implementation of Media library and GPS functionality on the Android platform with the use of additional map service and 3D party library for media. The media library enables a user to listen to the radio and satellite radio as well as to watch TV, and view a picture gallery. The GPS module allows getting location of the device, show location on the map, plan route and manage the Point Of Interest database with the ability to show them on the map. 2D and 3D modes are supported for the GPS Map functionality. The speech module is used for announcing a route and the nearest POI. |
| The Home Personalization Application project performed customization of the main user interface component which is the home screen. PSA modified the Home application so that it can be customized with adding four more“virtual screens” which contain widgets such as Weather, Shortcut, and Global Time. The new programmable interface for widgets was defined as well as various widgets’ components. |
 | The Firmware Over The Air (FOTA) Updater project was to develop the Firmware update functionality Boot Loader module of Convergent Linux Platform (CLP) which is used as a development framework for the devices such as smart phones. The Firmware Updater is capable of installing a complete firmware image or partial image of FOTA format introduced by RedBand. Different types of component installation are supported, such as Kernel, File System components, separate device specific files (logos), etc. The Updater checks the image, verifies the signature, defines the type of the image and installs it into the device based on the image type. |
FOTA Project Data Sheet
Download| This computer telephony IVR system allows callers to access their mutual fund account information via an IVR system. PSA designed and developed the IVR and Voice Mail system using Mediasoft IVS software development kit and Dialogic voice processing board. The IVR system allows a user to access account information and historical information. The voice mail system features are: allowing the caller to record voice messages, having a name associated with each mailbox, passwords protection of individual mailboxes, options to add new and delete old mailboxes. Custom features designed into the voice mail system were added to provide the caller with an option to listen, erase or re-record his just recorded message, recover deleted messages, include up to 9 personal greeting messages for every mailbox, message forwarding capability with or without comments attached, message notification and replaying feature, group boxes, message confirmation, directory search and a new User Tutorial. |
| This is a computer telephony IVR (Interactive Voice Response) system which automated notifications to the end customer's clients. Based on an earlier version developed by PSA, this system expanded the previous single line capability to a seven line simultaneous outbound call system. A single line is dedicated for inbound calls to preview and record custom messages. The IVR system has direct dial capabilities, ability to leave messages, share messages for greeting and signoff, and record the status of each call within a Progress database. |
| International communications company call center application PSA was asked to join a large project which involved telephony based development. This project required from PSA to provide on-site development services for 3 months period at clients' development location. Individual modules were required to be implemented and used in the collaboration of single objects for the final telephony based system. |
| The Hotline IVR (Interactive Voice Response) system informs customers of the latest news and information. Developed IVR accepts incoming and process outgoing calls. The implementation allows routing calls using DNIS (Dialed Number Identification Service). The application provides an option for the caller to be externally transferred. A welcome message greets the caller to the hotline after which the caller has two options: press 1 for more information and be transferred, or press 2 to return to a briefing message and be prompted again |
| This project enabled support of Tornado Internet Appliance (TIA) for the IP telephone with a StrongARM processor, using the PJWorks 3.1 JVM. PSA assisted in defining the configuration and testing for the installation of TIA on the target system. PSA developed custom font files for use with Personal JWorks 3.1. The custom font development followed the WindML font file format specification. |
| The Outbound Calling System is a notification system that automates the process of transmitting messages. PSA designed and developed an Outbound calling system. This task was accomplished by reading a Microsoft SQL database input file. This file contained the telephone number to call and type of message to leave. If the call is successful (live person or answering machine is detected) in leaving the message, it writes the success to a log file, and moves on to the next record. If, for some reason, the service is not able to leave a message, it will retry until it successfully leaves a message, or it tries a total of 3 times for that record. If it reaches the maximum number of retries, it writes the call as unsuccessful to the log file and moves to the next record. |
| This Action Alerts Notification application is an outbound IVR (Interactive Voice Response) service which calls a group of people and informs them of an important issue to them and NACA (customer) and then solicits an action. The service is used as meeting notification system that informs persons about Neighborhood Stabilization meetings. |
| The project objective was to develop the prototype IVR (Interactive Voice Response) system and a web-interface for system management using Microsoft's Web Telephony Engine. The Registration IVR system allows a caller to register and be assigned an account number and password. Within the system the caller may add and update a variety of personal information, leave and retrieve voice messages with other users. The system also includes storing and retrieving caller information from a Microsoft SQL database. A custom web interface was designed for the system maintenance capabilities. |
| This computer telephony IVR application automates workshop registration and distribution of information. PSA developed an IVR system and complete the database design and implementation to handle storing of data and information for workshops, locations, and registration information. |
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