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Registration Interactive Voice Response System
Technologies:Microsoft Web Telephony Engine, C/C++ (including ANSI C, Managed C++), Microsoft Windows 2000 Server, H.323 Communication protocol, Brooktrout TR2001 T1 board, SQL, PL/SQL
Platform(s):Desktop
Industry(s):Telephony

Project Description:

The Registration IVR (Interactive Voice Response) application service  facilitates homebuyer workshop enrollment. Callers can hear detailed information about workshops available in their region and can register over the phone. A caller can be assigned an account number and password. Within the system the caller may add and update a variety of personal information, leave and retrieve voice messages with other users.

Main Features:
  • Registration to the workshop according to the caller’s region over the phone
  • Option to choose preferred language
  • Service of more than one call at a time
  • Data Editor for editing data in the SQL database
  • Entering database changes via phone
  • Easy to use front end utilizing the Remote Access Service connection or a secured web server